The Pokies 114 — Rules & Terms

Welcome to the official Rules page for The Pokies 114. We tested the platform thoroughly and compiled these rules to explain how the site operates, what we expect from players and what players can expect from us. This document explains account registration, acceptable use, deposits, withdrawals, bonus conditions, handling malfunctions and dispute resolution. It is essential that you read these rules in full before using The Pokies 114.

General

1. Operator identity and jurisdiction: The Pokies 114 is operated by the Company set up to provide online gaming and betting services. Our operations comply with applicable regulation where required and we apply strict internal controls to ensure player protection and fair play.
2. Agreement: These Rules form a legal agreement between you ("the player") and The Pokies 114 ("the operator"). By registering an account you confirm you have read, understood and accepted these Rules in full.
3. Changes to Rules: We reserve the right to change these Rules at any time. We will notify players of material changes through the site and other available communication channels. Continued use after notification constitutes acceptance of the updated Rules.
4. Reading requirement: It is your responsibility to read and keep up to date with these Rules. If you disagree with any part of the Rules you should stop using The Pokies 114 immediately.
5. Personal data: When registering and using The Pokies 114 you consent to our collection and processing of personal data needed to provide services, to prevent fraud and to meet regulatory obligations.

Who May Use The Pokies 114

1. Minimum age: You must be at least the legal gambling age in your country or state of residence. For most Australian jurisdictions this is 18 years. If you are under the legal age you must not register or gamble on our site.
2. Legal compliance: You are responsible for ensuring that accessing and using The Pokies 114 is legal in your jurisdiction. If local law prohibits online gambling where you are located, you must not use the service.
3. Single account requirement: Only one account is permitted per player unless otherwise authorised by The Pokies 114. Multiple accounts or duplicate registrations may lead to suspension and forfeiture of funds.
4. True information: All personal information submitted at registration must be accurate and complete. We reserve the right to suspend or close accounts where information is false or misleading.
5. Exclusions: You must not use the site if you are self-excluded, subject to a gambling ban, or have had an account closed or suspended by The Pokies 114 before, unless explicitly permitted in writing by us.

Opening and Managing Your Account

1. Registration: When opening an account you may be required to provide name, date of birth, residential address, contact details and identification documents. This is to verify identity and to comply with anti-money laundering (AML) and responsible gambling obligations.
2. KYC checks: We perform Know Your Customer checks. During account verification we may request copies of identity documents, proof of address, and proof of payment method. Account features may be limited until verification completes.
3. Account security: You must keep your login credentials confidential and secure. You are responsible for all activity on your account. Notify support immediately if you suspect unauthorised access.
4. Account closure: You can close your account by contacting customer support. We may also suspend or close accounts where we have reasonable grounds to suspect a breach of these Rules, fraud or unlawful activity.
5. Account currency and limits: Your account will operate in the currency chosen at registration where available. The Pokies 114 may apply deposit, stake and withdrawal limits to protect customers and to comply with regulatory requirements.

Acceptable Use and Fair Play

1. For entertainment only: Games and betting on The Pokies 114 must be used for recreational purposes only. Professional gambling, arbitrage or behaviour intended solely to exploit promotional offers is prohibited.
2. Prohibited activities: The following activities are expressly forbidden:

• Using bots, scripts, macros, or automated playing tools to place bets or play games.
• Collusion with other players to gain unfair advantage.
• Using multiple accounts to claim promotional offers or to bypass limits.
• Money laundering, concealing the origin of funds or structuring transactions to avoid detection.
• Chargeback abuse, payment reversals or otherwise attempting to reclaim legitimately paid funds without agreement.

We actively monitor for these behaviours. If evidence of prohibited activities is found we will suspend access, withhold winnings and may pursue civil or criminal action where appropriate. Our fraud prevention tools have proven effective in testing, and we continually refine detection based on live data.

Bonuses and Promotions

1. General: Bonuses and promotions are governed by specific terms that supplement these Rules. All promotional terms are binding and must be read before participation.
2. Wagering requirements: Many bonuses are subject to wagering requirements. Wagering contributions and eligible games will be specified in the promotion terms. We will not accept abuse or attempts to bypass wagering conditions.
3. Restricted play during bonus: Using gambling strategies designed to meet wagering requirements with minimal risk (for example matched play across correlated markets or staking patterns that cancel out risk) is prohibited. If we determine a bonus was achieved through unfair strategy we will cancel the bonus and any related winnings.
4. Game restrictions: Certain games may be excluded from bonus play or contribute differently to wagering. Always check promotion rules for eligible game lists.
5. Bonus misuse: Any attempt to manipulate promotions, including use of multiple accounts, identity misrepresentation or payment method fraud, will result in loss of bonus, cancellation of winnings and potential account closure.

Deposits

1. Funding your account: You may deposit funds using methods shown in your account payment section. You must use payment instruments in your name unless otherwise authorised in writing by The Pokies 114.
2. Deposit limits and checks: Minimum and maximum deposit limits may apply. We may request documentation to verify the source of deposited funds, especially for large or irregular transactions.
3. Rejected deposits: If a deposit is rejected by a payment provider funds will be returned according to that provider's policies. We will notify you and provide assistance to resolve issues where possible.
4. Payment method use: Only one account per payment card is allowed in normal circumstances. Repeated use of the same card across multiple accounts will be investigated and may lead to suspension and cancellation of winnings.

Withdrawals

1. Processing: Withdrawal requests are processed in accordance with our anti-money laundering and KYC procedures. We aim to process withdrawals promptly but timing depends on the verification status and the payment method selected.
2. Verification: We reserve the right to delay or refuse withdrawals until identity, payment method ownership and source of funds are satisfactorily verified.
3. Processing times: Typical processing timeframes are shown in the table below; actual times vary by provider and jurisdiction.

We tested a variety of common withdrawal routes. Our results show that once identity is verified, digital wallets and PayID-type transfers tend to be quickest. Credit card refunds are slower due to acquirer and issuer processing times.

Withdrawal Conditions

1. Playthrough requirements: In some cases, deposits may need to be wagered a minimum number of times before a withdrawal is permitted. Examples of playthrough levels include 1x for PayID or 3x for credit card deposits; specific requirements will be indicated in your account and in promotional terms.
2. Fees: We do not charge withdrawal fees, but third-party providers or banks may impose fees. Any fees charged by providers are the responsibility of the player unless otherwise stated.
3. Returned payments: If a withdrawal is returned to us by your financial institution, we will contact you to arrange an alternative payment method. Repeated return of payments may require additional verification and may lead to account restrictions.
4. Currency conversions: We do not provide a currency conversion service into accounts or pay interest on account balances. If a payment must be converted by a bank, conversion fees are the responsibility of the player.

Game Malfunctions and Errors

1. Unexpected behaviour: If a game malfunctions or displays incorrect outcomes you must not attempt to exploit the error. Deliberate exploitation may lead to loss of winnings and account suspension.
2. Investigation: We will investigate any reported or detected malfunctions. During the investigation we may temporarily suspend play on affected games and withhold related funds until the issue is resolved.
3. Resolution: If an error leads to loss of a player's funds or incorrect payouts, we will work with game providers and technical partners to determine the correct outcome. Remedies may include restoring balances, voiding affected bets, or providing other equitable solutions at our discretion.

Responsible Gambling and Limits

1. Self-exclusion and limits: Players can set deposit, loss and wager limits or self-exclude via account settings or by contacting support. We recommend setting limits to manage play responsibly.
2. Interventions: If our monitoring suggests risky behaviour we may contact you to offer support, impose limits or suspend the account temporarily. These measures are for player protection and to comply with regulatory obligations.
3. Support services: If you believe you have a gambling problem, you should seek professional help. Contact local support organisations for confidential assistance.

Suspension, Breaches and Termination

1. Grounds for action: We may suspend, restrict or close accounts where we reasonably suspect breaches of these Rules, fraud, money laundering, identity theft, or other unlawful or harmful behaviour.
2. Withholding funds: In the event of suspected wrongdoing we may withhold funds while investigations are ongoing. If an investigation confirms a breach we may forfeit funds and close the account.
3. Notification: Where possible we will notify you of suspension or closure and provide reasons, except where doing so would prejudice an investigation or breach legal obligations.

Dispute Resolution

1. Contact support first: If you have a dispute or question about your account, configuration, a game result or a payment, contact our customer support team. Provide any relevant details, timestamps and transaction references to help expedite resolution.
2. Investigation process: We will investigate disputes using site logs, game provider records and payment transaction data. Investigations may require up to a reasonable period to complete depending on complexity and third-party involvement.
3. Escalation: If you remain dissatisfied after our investigation you may escalate a dispute to the independent authority specified in your account regulatory disclosure. Where applicable, arbitration or mediation options may be available under local law.

Privacy and Data Protection

1. Data use: We collect and process personal data to operate accounts, process transactions, prevent fraud, and to comply with legal and regulatory obligations. We store data securely and only retain it for as long as necessary.
2. Access requests: You may request access to or correction of your personal data in accordance with applicable data protection laws. Contact our support team to start a data request.
3. Third parties: We may share data with payment providers, game providers, fraud prevention services and regulators where required. We limit data sharing to lawful and necessary purposes.

Our Testing Experience and Commitments

We tested The Pokies 114 across multiple scenarios to ensure the Rules are clear and applied consistently. Our test cases included registration and KYC checks, deposit and withdrawal cycles, bonus award and wagering enforcement, and simulated game malfunctions. Our results show:

• Verification is the most common cause of delay: providing documents promptly reduces hold times dramatically.
• Payment methods matter: PayID and digital wallets are typically faster for Australian players once verification is complete.
• Bonus misuse detection is effective: automated systems flag suspicious patterns quickly, and manual review follows to confirm findings.
• Customer support responsiveness: in testing live support provides clear instructions for verification and payment queries; escalation procedures are available for complex cases.

We are committed to continuous improvement. Where issues are identified we work closely with technical partners and payment providers to reduce friction and improve the player experience.

Key Responsibilities — A Quick Checklist

• Ensure you are of legal age and permitted to gamble in your jurisdiction before registering.
• Provide accurate personal information and respond to KYC requests promptly.
• Only use payment methods in your name unless authorised by us in writing.
• Do not attempt to use multiple accounts or manipulate promotions or game outcomes.
• Set deposit and loss limits if you want to control your play.
• Contact customer support immediately if you suspect unauthorised access or an error in a game or payment.

Common Questions

1. What happens if my withdrawal is delayed?

If a withdrawal is delayed, first check your account for verification requests. If all documents are provided, contact support with your withdrawal reference. We will provide transaction evidence where possible and liaise with the payment provider to resolve the issue.

2. Can I cancel a withdrawal?

Withdrawals may sometimes be cancelled while they are pending. Contact customer support immediately to request a cancellation. If the payment has already been processed with your bank or provider it may not be possible to cancel.

3. What should I do if I suspect a game malfunction?

Stop playing the affected game and contact support with the game name, time, and a brief description. Do not attempt to capitalise on the error. We will investigate and advise on the outcome.

4. How do I close my account?

Contact customer support to request account closure. Provide any required identification for final verification. Pending transactions and verification steps may need to be completed before funds are returned or the account closed.

Final Notes

The Pokies 114 aims to provide a safe, fair and transparent gaming environment. These Rules are designed to protect both players and the integrity of our platform. We encourage players to gamble responsibly and to contact support if they need assistance in understanding any part of these Rules.

If you have any questions about these Rules, your account status, or a specific transaction, please contact our customer support team. We will respond promptly and work to resolve any issues in line with these Rules and applicable law.

Last updated: the date of publication appears on the site. Please check back regularly for updates. Continued use of The Pokies 114 after updates constitutes acceptance of the revised Rules.